Shipping and return policies for ant-zen
- Shipping Info
- all of our physical product orders are mailed direct to the customer's chosen delivery address using deutsche post ag and dhl. you will find the exact shipping costs in the "summary" before completing your order. we ship out within 5 days.
- Return Policy
no refunds. ant-zen is not liable to pay shipping charges for any items returned to us due to missed delivery at home and or non reclaim at your local post office. .
according to the distance selling act(pursuant to appendix 1 as referred to in article 246a section 1 (2) sentence 2 of the introductory act to the german civil code (egbgb), the customer (consumer) who acts for private purposes has the right to withdraw from the contract with ant-zen. instructions for consumers / right of withdrawal: the consumer has the right to withdraw from the contract within 14 days without giving any reason. the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or in the case of a contract where multiple items have been ordered within one order, and the items will be shipped separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the last item of the entire order; or in the case of a contract where delivery of the goods takes place in staggered consignments or parts, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last consignment or item. the right of withdrawal is excluded for delivery for unsealed audio or video recordings. a product is considered to be unsealed if the protective film of the media bears a notice that the opening of this film is to be regarded as such an unsealing. to exercise your right of withdrawal, you have to inform us of your decision to withdraw from the contract by means of a clear statement. the withdrawal statement shall be sent to: ant-zen, mittelweg 11, 93138 lappersdorf germany. if you make use of this option, we will confirm receipt of such a withdrawal immediately (e.g. by e-mail). in order to ensure the withdrawal period, it is sufficient if you send the notification about exercising the right of withdrawal before the end of the withdrawal period.
contact / help
Streaming and Download help